Privacy Policy
Welcome to Sankra casino. This Privacy Policy explains how we handle your personal information when you visit sankracasino.bet or use our online casino services. We are committed to protecting your privacy and ensuring you understand what data we collect, why we collect it, how we use it, and your rights in relation to it.
The information we process includes account details, identity verification data, payment records, technical usage information, and communications through customer support. We collect this data to provide and improve our services, comply with legal obligations, and maintain a secure environment. You must be at least 18 years old to use our services. If you have any questions or wish to exercise your privacy rights, you can contact us through the channels available on sankracasino.bet.
What This Policy Is For and Whom It Applies To
This Privacy Policy applies to all visitors and registered players using sankracasino.bet. It covers the collection, use, sharing, and protection of personal data in connection with our online gambling services, including account registration, deposits and withdrawals, gameplay, and customer support. Some information is required to provide our services, such as identity and payment details, while other data may be provided voluntarily, for example, when contacting support or participating in surveys. This policy helps you understand your rights and our responsibilities regarding your personal information.
The Data We Collect
We may collect personal information from you directly when you register, make transactions, or contact us, as well as automatically through your use of sankracasino.bet and connected devices. This includes data necessary to create and manage your account, verify your identity, process payments, and ensure a safe and functional experience.
| Data Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, phone number, date of birth | To create and manage your player account |
| Identity and Age Verification | Government-issued ID, proof of address, Full KYC before deposit (age + identity) | To confirm your identity and ensure you meet the minimum age requirement |
| Payment Data | Transaction history, payment method details | To process deposits and withdrawals using Bitcoin, Visa, Faster Payments, Mastercard, Paysafecard, Ethereum (ETH), Paypal, Boku, Tether (USDT), Skrill, TrueLayer, Neteller, Apple Pay, Google Pay |
| Website Usage | Pages visited, time spent, features used | To understand how the site is used and improve user experience |
| Technical Data | IP address, device type, browser version, operating system | To ensure compatibility, security, and service stability |
| Support Messages | Inquiries, complaints, feedback | To respond to your requests and resolve issues |
| Cookies | Session identifiers, preference settings | To maintain login sessions and personalise your experience |
If you do not provide required information, such as identity verification or payment details, we may not be able to open or maintain your account, process transactions, or provide certain services. Providing complete and accurate data helps ensure uninterrupted access and a secure experience on sankracasino.bet.
How and Why We Use the Data
We use your personal information for several key purposes. These include managing your account, verifying your identity through Full KYC before deposit (age + identity), processing payments, ensuring the security of our platform, preventing fraud, providing customer support, and complying with legal and regulatory obligations such as Anti Money Laundering (AML). We also use data to improve our website functionality and user experience. Our legal bases for processing include fulfilling contractual obligations, complying with legal requirements, pursuing legitimate business interests such as security and service optimisation, and, where applicable, obtaining your consent for specific activities like marketing communications.
Who Receives the Data
- Payment service providers to process deposits and withdrawals securely.
- Identity verification providers to confirm your age and identity as part of Full KYC before deposit (age + identity).
- Technical and hosting services that support the operation and maintenance of sankracasino.bet.
- Professional advisers such as legal, accounting, or compliance consultants.
- Authorities where disclosure is required by law, including regulatory or law enforcement bodies.
We only share the minimum amount of personal data necessary for the intended purpose. Data may be processed outside your country of residence, including in jurisdictions with different data protection standards. When this occurs, we ensure appropriate safeguards are in place in accordance with applicable law to protect your information.
How We Protect the Data
We apply general data protection principles to safeguard your personal information. Access to your data is restricted to authorised personnel and partners who need it for legitimate purposes. All handling of personal data is subject to confidentiality obligations. We use information only for the purposes described in this policy and ensure it is not misused or disclosed improperly. These measures help maintain the integrity of your data and protect against unauthorised access, loss, or misuse, contributing to a secure environment for all users of sankracasino.bet.
How Long We Keep the Data
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the reason it is held. For example, financial and identity verification records may need to be kept for several years after your account is closed. Even if you request deletion, we may need to retain certain information to comply with legal obligations, resolve disputes, or enforce agreements.
Cookies and Similar Technologies
Cookies are small text files stored on your device that help sankracasino.bet function properly. They allow us to remember your preferences, maintain login sessions, and collect information about how you use the site. Some cookies are essential for core functionality, while others support analytics and personalisation. You can manage cookie settings through your browser, but disabling essential cookies may affect your ability to access certain features or complete transactions on the site.
Your Data Protection Rights
You have several rights regarding your personal information under data protection law. These include the right to access your data, correct inaccuracies, request deletion, restrict processing, obtain a copy of your data in a portable format, object to certain processing, and withdraw consent where applicable.
| Right | Meaning | How to Exercise It |
|---|---|---|
| Access | To know what personal data we hold about you | Contact us through sankracasino.bet with your request |
| Correction | To update inaccurate or incomplete information | Submit updated details via your account or contact support |
| Deletion | To have your data erased, where no longer necessary | Submit a deletion request through available contact channels |
| Restriction | To limit how we use your data in certain cases | Request restriction if you contest accuracy or object to processing |
| Portability | To receive your data in a structured, machine-readable format | Request a copy of your data for transfer to another service |
| Objection | To stop processing based on legitimate interests | Object to processing for direct marketing or other purposes |
| Withdraw Consent | To revoke permission for processing based on consent | Update your marketing preferences or contact us directly |
We may ask for proof of identity and may be unable to comply fully if legal obligations require us to retain certain records. We will respond to your request in accordance with applicable data protection law.
How to Send Us a Request
- Use the contact channels available on sankracasino.bet.
- Identify the account involved in your request.
- Specify the privacy right you wish to exercise.
- Complete any reasonable identity verification steps if required.
- Receive a response within the timeframe required by applicable law.
Marketing Messages and Your Choices
We will only send promotional messages if we have your valid consent. You can choose to receive marketing communications about new games, features, or offers, and you may withdraw your consent at any time. Managing your communication preferences helps ensure you receive only the information you want. You can update your choices through your account settings or by contacting us directly.
What You Can Do to Protect Your Own Data
- Use a strong, unique password for your Sankra casino account to reduce the risk of unauthorised access.
- Keep your login credentials private and never share them with others.
- Always sign out of your account when using a shared or public device.
- Keep your contact details up to date so we can reach you about important account matters.
- Be cautious of suspicious messages or websites claiming to be from Sankra casino—never enter your details on unverified pages.
- If you suspect unauthorised access to your account, contact us immediately to secure your information.
Protection of Minors
Sankra casino is strictly for individuals aged 18 and over. We do not permit minors to register, gamble, or submit personal information. We take active steps to verify age through Full KYC before deposit (age + identity). If you believe a minor has created an account or provided personal data, please contact us immediately so we can take appropriate action.
Complaints to the Data Protection Authority
If you have concerns about how your personal data is handled, you have the right to raise a complaint with the data protection authority in your country. We encourage you to contact us first so we can try to resolve the issue directly, but doing so is not a requirement before contacting the authority.
Changes to This Policy
This Privacy Policy may be updated to reflect changes in our services, data practices, or legal requirements. When we make changes, we will publish the revised version on this page. We recommend reviewing this policy periodically to stay informed about how we protect your privacy.
Contact Details and the Date of This Version
If you have any questions about this Privacy Policy or wish to submit a data request, please use the contact options available on sankracasino.bet. We recommend including your account email address, the privacy right you are exercising, and a brief explanation of your request—without sending unnecessary sensitive information. This version of the policy is effective as of 30/10/2026.